I am having a rather grumpy day today, mainly because I was up until 12:00 last night trying to update our TORCH website.
Our website is hosted on my Verizon account, so it is not free. I thought I should get what I paid for. Silly me!
I built it a couple of years ago, and had intended to update it regularly, but due to lack of traffic and the trouble it takes to actually get to the page that I have to go to to edit it, I had not updated for a VERY long time.
Last night I received an email from the site that said that someone had left a comment. By George, someone had actually found us by doing a Yahoo search!
So an update was definitely in order because a lot has changed! Like, I'm not the coordinator any more!
Now, I use Firefox exclusively. It is an awesome browser, is very Google friendly, and my computer loves it! Internet Explorer is a dog! I hate it! It is infernally slow since they "improved" it with IE 7 and I avoid it like the plague.
Well, of course, I went to the "site builder" page, using Firefox and found that I could not even access it. I used the username and password that I always use and it wouldn't budge.
So...OK, I had to suck it up and call Verizon Tech Support.
I have no problem with Dell TS and I call them all the time. I think the Dell guys are actual people who use computers and possibly even speak and read English as a second language. The Verizon guys that I talked to... well, just let me say...ARE NOT!
OK, they are probably actual people.
So, I talked to Muhammed (yes, that is the name he gave me) about the issue I was having and he said that Firefox was probably the reason I couldn't access the page.
I would have to use Internet Explorer.
Could he take control of my computer and try to solve the problem? Yes, OK.
So he did his little thing and the cursor was soon under his control. He clicked and scrolled and probably cursed in whatever language they speak in Pakistan, and then told me that I had the wrong dept!! Would I like the number for the company that handles the Websites? "Oh, but they are closed now. Yes, please, thank you very much."
So this was at midnight.
At 12:30 John woke up with a monster allergy attack. I got him back to bed and finally fell into bed around 1:30.
This morning I got on the computer, solved half of my problem myself, and then had to resort to calling Verizon again. This time I got another guy in some country where most people are probably asleep, and he told me that "Yes, you need to use Internet Explorer, I am sorry that it is so slow, would you like the number for Microsoft?" Like Microsoft really cares about how much trouble they are causing me!
So I went ahead and followed his directions and did a couple of things that I already knew I needed to do, but it made him feel like a hero and so somebody got some satisfaction out of this situation.
SO now the website is updated. Something that took 10 minutes. With Internet Explorer.
Blah....
So, I am going to be tired today.
